Communication tips
Last year I attended a lecture by Michael Sernik who founded Prime practice but subsequently separated from the company. Then later that year I attended a prime practice seminar on communication and case acceptance. I took away a few things from those talks and I find my communication style to have been altered because of it. To be honest, before those talks, I didn't really have a communication style. I kind of just blurted out the facts and then it was up to luck whether or not the patient accepted my plan or not. Usually they would accept it if they already know of the preexisting situation and options. After the talks, I have been focusing more on educating the patient as to their preexisting condition, and focusing on the DREC (which they call the- Damaging results of the existing condition). I have found this to be helpful in getting patients to understand their situation and to be honest it matches well with how I actually want to communicate with patients. I am not t...