Patients hear and see everything
The other day I was called in to see patients in the extraction department as they were running quite far behind schedule. There was one lady who had been waiting about 7 hours since 8am for her extraction. She was a walk in who had presented to ED the day before (a public holiday) with a facial swelling. She was complaining to me that she was very tired as that day she was waiting 14 hours total in the hospital ED. I wanted to say something about how she was waiting less with us than them but then decided it was best not to. As our time together progressed, she told me more about her ordeal and how she was sitting around while nothing happened, people were walking around, talking and having coffees. She said she waited 3 hours for a CT scan (for the dental pain) which was in a room 5 meters away and when she went in there was nobody waiting. She said she asked staff when her CT scan was going to be and they kept replying they didn't know. She asked if they could check with ...